Train Tickets from the Station
Apparently, one of the reasons Wivenhoe Station is staffed is due to the level of 'footfall', which is significantly higher than many other stations on the line. However, I'm told that the number of tickets sold at the ticket office is a major factor in these calculations. As this service faces online competition, it's important we buy our tickets (and receive helpful free travel advice) from the station staff, if we want to retain this 'human element' to our journey. Just look at the impact of this on our Post Offices!
I certainly value the helpful advice & personal service I receive at our station. Use it or lose it, I'm afraid.