New appointment system at the Wivenhoe Surgery
Now the Wivenhoe Surgery has decided to adopt it, and Zoe Cronin says "it is being trialled in the best interests of both GPs and patients." The surgery welcomes feedback from patients on how they think it is working.
"The new Triage System is currently being trialled at the surgery. The objective of the new system is for the GPs to be able to better manage their workloads and ensure that patients are seen by the most relevant clinician within an appropriate timescale. The GPs were finding difficulty in seeing all of the patients who requested an urgent appointment.
Patients who contact the surgery requesting an urgent appointment are advised by Reception staff that they will be added to the triage GP’s list and he/she will contact them direct by telephone. Dedicated clinic sessions (late morning and late afternoon) are available for the triage GP to use for booking patients with urgent problems into.
The new system does not provide facility for patients to attend the surgery and simply sit and wait to be seen. Patients must have received a telephone triage phone call from the GP.
The triage GP will also ensure that if a problem is not urgent for that day an alternative appointment is provided with the most appropriate clinician.
The new system is aimed at preventing patients attending the surgery unnecessarily if their problem can be easily resolved over the telephone.
The GPs are reviewing the system on a weekly basis and will of course take into consideration feedback from patients."
Zoe Cronin - Practice Manager at Wivenhoe surgery, 24th July 2014