The new surgery at the Barracks is certainly stunning - my husband went there for a scan - and the difference to our own facilties is beyond doubt. We all deserve better, patients, hardworked staff and doctors and hopefully one day we will all get there. But there should have been a recorded message when the surgery was closed. Patients who ring may be anxious for results or in need of help and some who call may be confused. Perhaps when the next training session is scheduled this could be borne in mind and a simple, clear explanation given in a pre-recorded message as to why and how long the surgery will remain closed. This is basic business practice.
We've been registered with the Creffield Surgery (formerly in Creffield rd) for about 35 years. They let us remain on their list when we moved to Wivenhoe from Colchester in 1986. The journey is well worth it given their high standards of patient care and now, in their new premises, a wide range of services including a pharmacy. Those who fondly remember Dr Pickering from the Wivenhoe surgery will find him at the Creffield surgery. However, I know someone who tried to register there a couple of years ago and was told their lists were full. But I don't know how things stand now.